Terms of service

Terms and Conditions

1. Scope and Contracting Party

These Terms and Conditions apply to all orders placed through the VEVÉ Stockholm online store at vevestockholm.com.

The contracting party is:

Juber GbR
c/o IP-Management #11571
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany

Hereinafter also referred to as “VEVÉ”, “we”, “us” or the “Provider”.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

A business customer is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

Individual agreements entered into with the customer take precedence over these Terms and Conditions.

2. Products and Product Presentation

The presentation of products in our online store does not constitute a legally binding offer to enter into a purchase agreement, but an invitation for the customer to submit an order.

We make reasonable efforts to display product images, colours, washes, materials, measurements and other characteristics as accurately as possible.

Actual colours and visual appearance may vary slightly due to differences in screens, displays, device settings, lighting conditions and other technical factors.

Textile products may also be subject to minor customary or production-related variations, particularly in colour tone, wash, texture, stitching and measurements.

Such minor deviations are reserved insofar as they are reasonable for the customer and do not impair the agreed or legally required characteristics of the goods.

Unless expressly stated to constitute an exact agreed product characteristic, measurements, sizing and fit information are provided as guidance and are subject to customary production tolerances.

The product description applicable at the time of the order determines the agreed characteristics of the goods.

Subsequent changes to product descriptions, images, prices or our product range do not affect contracts already concluded.

3. Orders, Acceptance and Conclusion of Contract

By clicking the final order button, the customer submits a binding offer to purchase the products contained in the shopping cart.

Any automatically generated acknowledgement, order confirmation or payment notification sent immediately after an order has been placed merely confirms that we have received the order.

It does not constitute acceptance of the customer's offer unless the communication expressly states that the order has been accepted.

A purchase agreement is concluded only when we:

expressly accept the order by sending a separate acceptance or fulfilment confirmation; or
dispatch the ordered goods,

whichever occurs first.

The authorisation, reservation or charging of a payment method alone does not constitute acceptance of the customer's offer.

Until an order has been accepted, we may reject or limit an order for objectively justified reasons, including where:

a product is unavailable or cannot reasonably be supplied;
delivery restrictions apply;
customer, delivery or payment information is incomplete, inconsistent or cannot reasonably be verified;
there are reasonable indications of fraud, payment abuse, identity misuse or unauthorised use of a payment method;
there has been an obvious pricing, discount, product, inventory or technical error;
the quantity or pattern of orders reasonably indicates commercial resale, distribution or other use contrary to expressly stated purchase restrictions;
a promotion, discount code, referral programme or other benefit has been manipulated, duplicated or used contrary to its stated conditions;
the customer has previously engaged in fraudulent or materially abusive conduct in connection with our store; or
another objective reason makes proper performance of the proposed transaction unreasonable or legally impermissible.

Unless expressly agreed otherwise, our consumer-facing offers are intended for purchases for personal or household use and not for commercial resale or distribution.

We may apply reasonable quantity limits to individual products, customers, households, payment methods, delivery addresses or orders where necessary to protect product availability, prevent misuse or enforce expressly stated promotional or purchase restrictions.

If payment has already been collected and we reject an order before a contract has been concluded, the relevant amount will be refunded without undue delay using the original payment method.

Once a contract has been concluded, we will not cancel it merely on the basis of the discretionary rights described above.

Statutory rights to rescind, terminate, challenge or otherwise deal with an already concluded contract remain unaffected.

4. Pricing, Listing and Technical Errors

We take reasonable care to ensure that prices, discounts, product descriptions, availability information and other information displayed in our online store are accurate.

Nevertheless, typographical, technical, system, transmission or other obvious errors may occasionally occur.

Before a contract has been concluded, we reserve the right to correct any such error and to reject an affected order.

In particular, the display of an obviously incorrect price, discount, product configuration, shipping charge, promotional benefit or availability status does not create an entitlement to purchase the relevant product on the basis of that error.

If an error is discovered after a contract has already been concluded, the statutory rights of both parties apply.

In particular, any statutory rights available to us in cases of mistake, incorrect transmission, fraud or other legally recognised grounds remain unaffected.

We are not obliged to honour an obviously erroneous price or promotional benefit where no binding contract incorporating that price or benefit has yet been concluded.

Corrections to information in our online store apply prospectively and do not, by themselves, alter valid contracts already concluded.

5. Ordering Process, Contract Information and Languages

Before submitting an order, the customer can review and correct their entries using the technical means provided during checkout.

The languages available for the conclusion of the contract are those made available in the online store during the ordering process.

We store order and contract information to the extent required by law.

The customer receives the information relevant to their order electronically and may access and save these Terms and Conditions before submitting an order.

Where a customer account is offered, additional order information may also be available through that account.

6. Prices, Payment and Unjustified Chargebacks

The prices displayed in the online store at the time the order is placed apply, subject to Section 4 regarding obvious pricing, listing and technical errors.

All displayed prices are total prices.

Where the German small business regulation pursuant to Section 19 of the German Value Added Tax Act (UStG) applies to us, VAT is not shown separately.

Any additional shipping charges will be displayed before the customer submits the order.

For deliveries outside the European Union, customs duties, import taxes, handling charges or similar public charges may apply.

Such charges are not imposed by us and must be borne by the customer unless the product page, checkout or order confirmation expressly states that such charges are included or prepaid by us.

The payment methods available for a particular order are displayed during checkout.

Unless otherwise stated for the selected payment method, the purchase price becomes due in accordance with the terms applicable to that payment method and the concluded contract.

A chargeback, payment dispute or reversal initiated through a bank, card issuer, payment provider or other third party does not by itself extinguish a valid underlying payment obligation.

Where a customer intentionally or negligently initiates or maintains a payment reversal without legal justification, our underlying claims remain unaffected.

To the extent permitted by law, we reserve the right to recover actual and reasonable additional costs incurred as a direct result of an unjustified chargeback or payment reversal for which the customer is responsible.

The customer remains entitled to demonstrate that no such costs, or substantially lower costs, were incurred.

Nothing in this section restricts the customer's right to dispute genuinely unauthorised transactions, defective performance or otherwise exercise rights available under mandatory law or the applicable payment service.

7. Delivery and Shipping

The applicable delivery areas, shipping methods and delivery periods are determined by the information displayed in the online store and during checkout at the time of the order.

We may use suitable shipping, logistics and fulfilment providers to perform delivery.

Partial deliveries are permitted where reasonable for the customer and where they do not result in additional shipping costs for the customer.

For consumers, the risk of accidental loss of or damage to the goods generally passes only when the goods are delivered to the consumer or to a third party designated by the consumer who is authorised to receive them.

This does not apply where statutory exceptions apply, particularly where the consumer independently commissions a carrier that was not previously named by us.

For business customers, the risk passes when the goods are handed over to the freight forwarder, carrier or other third party commissioned to carry out shipment.

Further information regarding shipping and delivery is available in our Shipping & Delivery Policy.

8. Delivery Address, Failed Delivery and Unclaimed Shipments

The customer is responsible for providing complete and accurate delivery information when placing an order.

The customer must review the delivery address before submitting the order and notify us of any error as soon as reasonably possible.

We will make reasonable efforts to accommodate address changes requested before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed over for shipment.

If delivery fails for reasons culpably attributable to the customer, including because:

an incorrect or materially incomplete delivery address was provided;
the customer failed to collect a shipment despite having a reasonable opportunity to do so; or
the customer refused delivery without legal justification,

we reserve the right, to the extent permitted by law, to claim reimbursement of reasonable additional shipping, return or re-delivery costs actually incurred as a result.

Where goods are returned to us under such circumstances, any renewed shipment may be made conditional upon advance payment of the additional shipping costs actually required for the renewed shipment, to the extent permitted by law.

Merely refusing delivery, failing to accept a parcel or failing to collect a shipment does not by itself constitute a declaration of withdrawal, cancellation or termination of the purchase contract.

Mandatory statutory rights, including any validly exercised right of withdrawal, remain unaffected.

The customer remains entitled to demonstrate that the failed delivery was not attributable to them or that no additional costs, or substantially lower costs, were incurred.

9. Unavailability, Self-Supply and Extraordinary Events

If, after conclusion of the contract, an ordered product becomes unavailable because, despite having entered into a timely and specific corresponding procurement transaction, we are not supplied by our supplier through no fault of our own, we are entitled to withdraw from the contract with respect to the unavailable goods.

We will inform the customer without undue delay and reimburse any payments already received for the affected goods without undue delay.

In the event of temporary impediments to performance outside our reasonable control and for which we are not responsible, including natural events, war, governmental measures, significant transport disruptions, strikes or comparable extraordinary circumstances, applicable performance periods will be extended appropriately by the duration of the impediment plus a reasonable restart period.

Mandatory statutory rights of the customer, particularly in cases of substantial delivery delays or permanent impossibility of performance, remain unaffected.

10. Retention of Title

Delivered goods remain our property until the respective purchase price has been paid in full.

For business customers, the applicable statutory provisions concerning retention of title also apply.

11. Right of Withdrawal and Returns

Consumers have a statutory right of withdrawal where the applicable legal requirements are met.

Details regarding the right of withdrawal, return of goods and return shipping costs are set out in our separate Right of Withdrawal & Returns Policy:

https://www.vevestockholm.com/policies/refund-policy

Unless expressly offered or individually agreed by us, we do not grant any voluntary return, exchange or money-back rights beyond mandatory statutory rights.

A voluntary goodwill arrangement made in an individual case does not create an entitlement to the same or a comparable goodwill arrangement in any future or other case.

12. Statutory Rights in Case of Defects

The statutory rights relating to defective goods apply.

We provide an independent guarantee only where it is expressly described as a “guarantee” for the relevant product and the scope and conditions of that guarantee are expressly specified.

Customers are requested to report obviously damaged, defective or incorrectly delivered goods to info@vevestockholm.com as soon as reasonably possible, quoting their order number.

Where reasonably necessary to assess an alleged defect, we may ask the customer to provide appropriate information or clear photographs.

Statutory rights relating to defects are not conditional upon such cooperation or upon notification in any particular form unless permitted by applicable law.

For consumers, failure to immediately inspect or report an issue does not affect their statutory rights relating to defects.

Where the customer is a merchant within the meaning of the German Commercial Code (HGB), the inspection and notification obligations under Section 377 HGB remain unaffected.

For business customers, the limitation period for claims relating to defects in newly manufactured movable goods is generally one year from delivery, insofar as such a reduction is legally permissible.

This reduction does not apply, in particular, to fraudulently concealed defects, expressly assumed guarantees, claims based on intent or gross negligence, damages resulting from injury to life, body or health, or other cases in which such a reduction is prohibited by law.

13. Liability

We are liable without limitation:

in cases of intent or gross negligence;
for damages arising from injury to life, body or health;
under mandatory product liability provisions;
where we have expressly assumed a guarantee; and
in any other cases of mandatory statutory liability.

In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.

Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the contracting party may regularly rely.

Liability for slightly negligent breaches of other non-essential contractual obligations is excluded to the extent permitted by law.

The above limitations of liability apply accordingly in favour of our legal representatives, employees, agents, contractors and other persons engaged by us in the performance of our obligations.

14. Use of the Online Store and Intellectual Property

The contents of the online store, including trademarks, logos, texts, graphics, photographs, videos, designs and other materials, are protected in accordance with applicable intellectual property laws.

Use of such content beyond what is necessary for the ordinary use of the online store is not permitted without appropriate authorisation.

In particular, users must not:

circumvent technical protection measures;
introduce malware or harmful code;
interfere with the online store or its systems without authorisation;
reproduce, commercially exploit or systematically extract protected store content without authorisation;
impersonate another person or organisation; or
use the online store for illegal, fraudulent or abusive purposes.

Nothing in these Terms and Conditions grants the customer any ownership rights in our intellectual property or in intellectual property lawfully used by us.

15. Promotions, Discounts, Referral Benefits and Promotional Abuse

Promotions, discount codes, referral benefits, gifts, bundle offers and other promotional benefits may be subject to additional conditions communicated in connection with the relevant promotion.

Unless expressly stated otherwise:

promotional benefits cannot be combined;
only one discount code may be applied to an order;
promotional benefits have no cash value and cannot be redeemed for cash;
discounts cannot be applied retrospectively to orders already concluded; and
eligibility requirements stated for a promotion must be satisfied at the time the order is placed.

We reserve the right to reject an order before acceptance where there are reasonable indications that a promotion, discount code, referral programme, giveaway, gift offer or technical mechanism has been manipulated, duplicated or otherwise used contrary to its expressly stated conditions.

Examples may include the deliberate creation or use of multiple accounts, identities, email addresses, payment methods or other technical means for the purpose of circumventing clearly communicated per-person, per-household or per-customer promotional limits.

Where a promotional benefit has been obtained through intentional deception, manipulation or other unlawful conduct, our statutory rights, including any claims for payment, restitution or damages, remain unaffected.

The accidental or technical application of a discount or promotional benefit does not create an entitlement to that benefit where no binding contract incorporating that benefit has yet been concluded.

Price reductions, promotions or benefits introduced after a contract has been concluded do not entitle the customer to a retrospective price adjustment unless we expressly agree otherwise.

16. Misuse, Fraud Prevention and Access Restrictions

The online store and its services may only be used for lawful purposes.

Users must not:

provide deliberately false or misleading identity, delivery or payment information;
use payment methods without proper authorisation;
attempt to manipulate prices, discounts, promotions, reviews, referral programmes or technical processes;
create multiple accounts or identities for the primary purpose of circumventing expressly stated purchase or promotional restrictions;
interfere with the security, integrity or operation of the store;
introduce malicious software or harmful code;
engage in unauthorised commercial scraping or automated extraction of store content;
impersonate another person or organisation; or
otherwise use the store fraudulently or unlawfully.

Where there are reasonable indications of serious or repeated misuse, fraud or security threats, we may take proportionate measures including restricting access to customer accounts, promotional benefits or technical functions.

Where necessary to protect our legitimate interests, other customers, payment systems or the security of the store, temporary restrictions may be imposed while suspected misuse is reasonably investigated.

Such measures do not affect mandatory statutory rights or obligations arising from valid purchase contracts already concluded.

We reserve all statutory claims arising from fraudulent, unlawful or otherwise culpable misuse of our store.

17. Privacy and Shopify

Information about the processing of personal data is available in our Privacy Policy:

https://www.vevestockholm.com/policies/privacy-policy

Our online store is technically provided through Shopify.

However, the contracting party for purchases made through our store is exclusively Juber GbR.

Shopify is not the seller of the goods offered by us.

18. Set-Off and Rights of Retention

The customer may set off claims against us where the customer's counterclaim is undisputed, has been finally determined by a court or is ready for judicial determination.

This restriction does not apply where the counterclaim arises from the same contractual relationship.

The customer may exercise a right of retention where it is based on claims arising from the same contractual relationship.

19. Governing Law and Jurisdiction

The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Where the customer is a consumer whose habitual residence is in another country, mandatory consumer protection provisions of that country remain unaffected insofar as they cannot be excluded by a choice of law under applicable international private law.

The statutory rules governing jurisdiction apply to consumers.

Where the customer is a merchant, a legal entity under public law or a special fund under public law, the courts at our place of business shall have jurisdiction over disputes arising from or in connection with the contractual relationship to the extent permitted by law.

We remain entitled to bring proceedings against the customer before any other court having jurisdiction under applicable law.

20. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

21. Changes to These Terms and Conditions

The version of these Terms and Conditions valid at the time the order is placed generally applies to the respective purchase agreement.

We may amend these Terms and Conditions for future orders.

The publication of an amended version on our website does not alter contracts already concluded unless otherwise provided by law or validly agreed with the customer.

22. Final Provisions

If any individual provision of these Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions will generally remain unaffected.

The applicable statutory provisions will apply in place of any invalid provision.

Individual agreements between us and the customer take precedence over these Terms and Conditions.

23. Contact

Questions regarding these Terms and Conditions may be directed to: