Shipping & Delivery Policy

Shipping

We ship orders to the countries and regions available at checkout.

Available shipping methods and any applicable shipping costs are displayed during checkout before you place your order. Where free shipping is offered, no shipping charge will be added for the applicable shipping method.

Depending on the products ordered and the delivery destination, orders may be dispatched from different fulfillment locations or through different logistics partners. Items from the same order may therefore be shipped separately.

Processing and Delivery Times

Orders require processing, preparation and quality control before dispatch.

Unless a different delivery period is expressly stated on the relevant product page or during checkout, your order will be delivered within 20 business days after the date on which the order is placed.

Business days are Monday through Friday, excluding applicable public holidays.

Where a specific shorter delivery period is stated on the product page or during checkout, that delivery period applies to the relevant order.

If an order contains several products with different delivery periods, the longest applicable delivery period will apply unless the products are shipped separately.

Tracking

Where tracking is available for the selected shipping method, tracking information will be sent to the email address provided with the order once the shipment has been handed over to the carrier.

Tracking information may require some time to become active after the shipment has been registered with the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at info@vevestockholm.com. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

If delivery fails because the customer culpably provided an incorrect or incomplete address, refused delivery without legal justification, or failed to collect a shipment despite having a reasonable opportunity to do so, we reserve the right to charge the customer for reasonable additional shipping or return costs actually incurred by us, to the extent permitted by applicable law.

The customer remains entitled to demonstrate that no additional costs, or substantially lower costs, were incurred.

Delivery Attempts and Unclaimed Shipments

The customer is responsible for reasonably cooperating with delivery and, where applicable, collecting a shipment from a designated collection point within the period specified by the carrier.

A shipment being returned to us because it was refused or not collected does not by itself constitute a declaration of withdrawal or cancellation of the order.

Statutory withdrawal rights remain unaffected.

Where a shipment is returned to us due to circumstances for which the customer is responsible, any renewed shipment may be made subject to payment of the additional shipping costs actually incurred, to the extent permitted by law.

Delays

We work with independent shipping and logistics providers and make reasonable efforts to ensure timely delivery.

Temporary delays may occur due to circumstances outside our reasonable control, including customs processing, severe weather, transport disruptions, strikes, governmental measures or other extraordinary events.

Where such circumstances affect an order, we will fulfil our contractual obligations as soon as reasonably possible.

Any mandatory statutory rights of the customer in the event of delayed delivery remain unaffected.

Lost Shipments

If tracking information indicates an unusual delay or you believe that your shipment has been lost, please contact us at info@vevestockholm.com with your order number.

We may first initiate an investigation with the relevant carrier before determining the appropriate next steps.

For orders purchased by consumers, the statutory rules concerning the risk of loss during transport apply. Nothing in this policy transfers the statutory shipping risk to the consumer before that risk passes under applicable law.

Damaged Shipments

If a parcel arrives visibly damaged, we recommend documenting the condition of the parcel and the goods and contacting us promptly at info@vevestockholm.com.

Where reasonably possible, photographs of the parcel, shipping label and affected item can help us investigate the matter with the carrier.

Failure to immediately report transport damage does not limit any mandatory statutory rights of consumers.

Customs, Duties and Import Charges

For deliveries outside the European Union, customs duties, import taxes, handling fees or other charges imposed by local authorities may apply.

Unless the product page, checkout or order confirmation expressly states that such charges are included or prepaid by us, these charges are not included in the product price and must be borne by the recipient.

We do not control charges imposed by foreign customs or tax authorities.

Customers are responsible for complying with applicable import requirements in the destination country.

Split Shipments

We may ship products from one order separately where this is reasonable, including where products are stored or fulfilled from different locations.

The customer will not be charged additional shipping costs solely because we choose to divide an order into multiple shipments.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at info@vevestockholm.com.

We cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been dispatched.

Any statutory cancellation or withdrawal rights remain unaffected.

Contact

For questions concerning shipping or delivery, please contact:

Juber GbR
c/o IP-Management #11571
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany

Email: info@vevestockholm.com